Your privacy matters to jaya9c. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold over your own information. Please read this document carefully before using the platform.
This Privacy Policy ("Policy") describes how jaya9c ("we", "us", or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you" or "your") who access or use the jaya9c platform at jaya9c.app, including all associated services, games, and features. jaya9c is committed to handling your personal data with transparency, integrity, and the highest standards of security.
This Policy applies to all users of the jaya9c platform, including registered account holders, visitors who browse without registering, and individuals who contact jaya9c's customer support team. By accessing or using jaya9c, you acknowledge that you have read, understood, and agree to the practices described in this Policy.
jaya9c collects personal information through multiple channels in the course of providing its gaming and betting services. The categories of information we collect include the following:
jaya9c uses the personal information we collect for specific, legitimate purposes directly related to the operation of the platform and the delivery of our services. We do not use your data for purposes incompatible with those stated below:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your jaya9c account; verifying your identity; processing login and session data. |
| Service Delivery | Enabling access to sports betting markets (including BPL, IPL, T20), live casino games, slots, and all other platform features. |
| Financial Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; detecting and preventing payment fraud. |
| KYC & Compliance | Verifying player identity and age (18+ requirement); meeting anti-money laundering obligations; maintaining required records. |
| Responsible Gaming | Enforcing deposit limits, cooling-off periods, and self-exclusion requests; monitoring for signs of problem gambling behaviour. |
| Fraud Prevention | Detecting multi-accounting, bonus abuse, collusion, match-fixing, and other prohibited activities outlined in the Terms & Conditions. |
| Customer Support | Responding to enquiries, complaints, and support requests; maintaining records of communications for quality assurance. |
| Marketing Communications | Sending promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. |
| Platform Improvement | Analysing aggregate usage patterns to improve platform performance, user experience, and game offerings. |
jaya9c processes your personal data on the basis of one or more of the following lawful grounds, depending on the nature of the processing activity:
jaya9c does not sell your personal data to unaffiliated third parties for their own commercial purposes. We share your personal information only in the circumstances described below, and only to the extent necessary for the stated purpose:
jaya9c engages carefully selected third-party service providers who assist in the operation of the platform. These providers are contractually bound to process your data solely on jaya9c's instructions and in accordance with this Policy. Categories of service providers include:
jaya9c may disclose your personal information to regulatory authorities, law enforcement agencies, courts, or other government bodies where required to do so by applicable law, or where jaya9c has a good-faith belief that such disclosure is necessary to prevent fraud, protect player safety, or fulfil a legal obligation.
In the event of a merger, acquisition, restructuring, or sale of jaya9c's assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to this Policy that may result.
jaya9c uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. A cookie is a small data file placed on your device when you access the platform. The types of cookies we use are as follows:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Maintain login sessions, remember account preferences, enable platform security features, and prevent cross-site request forgery. | No — essential to platform operation. |
| Functional | Remember language preferences, game display settings, and responsible gaming configurations selected by the user. | No — required for core functionality. |
| Analytical | Collect aggregate, anonymised data on platform usage patterns to improve performance and user experience. | Yes — consent requested on first visit. |
| Marketing | Track user engagement with promotional content and tailor bonus offers to user preferences where consent has been provided. | Yes — consent requested on first visit. |
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary or functional cookies may impair the functionality of the jaya9c platform. Analytical and marketing cookies may be disabled without affecting core platform access.
jaya9c retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. The following retention periods apply as a general guide:
Where retention beyond the periods above is required for the purpose of ongoing legal proceedings, regulatory investigations, or legitimate dispute resolution, jaya9c will retain the relevant data until those proceedings are concluded.
jaya9c employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Notwithstanding the above, no method of electronic transmission or storage is completely immune from security risk. jaya9c cannot guarantee absolute security but commits to maintaining best-practice standards and to notifying affected users promptly in the event of a data breach that poses a risk to their rights or freedoms.
As a user of the jaya9c platform, you hold a number of rights in relation to your personal data. jaya9c is committed to facilitating the exercise of these rights promptly and without undue obstruction. Your rights include the following:
To exercise any of the rights listed above, please submit a written request to jaya9c's support team at [email protected]. We will acknowledge your request within 5 business days and aim to provide a full response within 30 calendar days of receipt. In complex cases requiring additional time, we will notify you of the extension and the reason for it.
jaya9c's primary operations serve players in Bangladesh, and data is principally processed within secure hosting environments. In certain circumstances, your personal data may be processed or accessed by service providers located outside Bangladesh, including identity verification services, cloud infrastructure providers, and game content suppliers.
Where personal data is transferred internationally, jaya9c takes appropriate steps to ensure that adequate protections are in place, including the use of contractual safeguards and data processing agreements with all third-party recipients. jaya9c does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate additional safeguards.
The jaya9c platform integrates with third-party game content providers and payment services to deliver its full range of features. These third parties operate under their own independent privacy policies and data handling practices. jaya9c is not responsible for the privacy practices of third-party providers, and we encourage you to review the privacy policies of any third-party services you interact with through the platform.
Third-party game providers integrated into the jaya9c platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may collect limited technical session data necessary for game delivery. This data is processed by those providers in accordance with their own data protection obligations and is not used by jaya9c for marketing purposes.
If jaya9c becomes aware that personal data has been collected from an individual under the age of 18, that account will be immediately suspended, all data associated with the minor will be deleted as promptly as possible consistent with legal retention obligations, and any funds held in the account will be returned to the original payment method where this is technically feasible.
If you believe that a minor may have accessed the jaya9c platform or that their personal data may have been collected without appropriate consent, please contact us immediately at [email protected] so that we can take prompt remedial action.
jaya9c reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where amendments are material, jaya9c will notify registered users via the email address associated with their account and will post a prominent notice on the platform for a reasonable period following the change.
The "Last Updated" date at the top of this Policy will be revised whenever changes are made. Your continued use of the jaya9c platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the amended Policy, you must close your account and cease using the platform.
We encourage you to review this Policy periodically to remain informed of how jaya9c is protecting your personal information. Previous versions of this Policy are available upon request by contacting [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by jaya9c, please contact our support team using the details below. All contact details are provided as plain text and are not clickable links.
For responsible gaming enquiries and player protection tools, please visit our Responsible Gaming page. For the full terms governing use of the jaya9c platform, please review our Terms & Conditions.
Six core principles that define how jaya9c treats your personal information every day.
Every byte of data exchanged between your device and jaya9c travels under 256-bit SSL/TLS encryption. Sensitive records stored on our servers are protected with AES-256 encryption at rest, ensuring your details stay private at every stage.
jaya9c gives you clear, accessible rights over your personal information — access, rectification, erasure, portability, and objection. Submit a request to [email protected] and our team will respond within 5 business days.
jaya9c does not sell, rent, or trade your personal data to unaffiliated third parties for commercial purposes. Your information is used solely to operate the platform, process transactions, and keep your account secure.
Card and mobile wallet payment data — bKash, Nagad, Rocket, Upay, Visa, Mastercard — is processed exclusively through PCI-DSS-compliant payment partners. jaya9c never stores full card numbers on its own infrastructure.
jaya9c collects only the personal data that is genuinely necessary for account operation, legal compliance, and service delivery. We do not collect data speculatively or retain it beyond the periods required by our legal obligations.
This Privacy Policy sets out every purpose for which jaya9c processes your personal data, the legal basis for each activity, and who your data may be shared with. We update this Policy whenever our practices change and notify registered users of material amendments.
Now that you understand how jaya9c protects your data, discover our full range of games, sports betting markets, and exclusive offers available to players across Bangladesh.